If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange, either in-store or by mail. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Items for return or exchange must be unused and in the original packaging; please note that food items are not returnable unless sealed in the original packaging. Shipping and handling charges are not refundable unless the products were damaged or defective upon delivery.

Please mail your return package using a prepaid method to the address below:

The Virginia Shop
800 E. Broad St.
Richmond, VA 23219

Should you have any questions or concerns about our return policy, please contact us from the Contact page, call us at 804.692.3524, or e-mail us at shop@thevirginiashop.org.